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[Guangzhou] Police SMS channel welcomed
Latest Updated by 2005-09-14 10:42:04

THE Guangzhou police department's emergency short message service (SMS) was welcomed by many residents, the Yangcheng Evening News reported Monday (Sep 12th).

The 020110 short message channel was opened by the Guangzhou public security bureau May 24 and had been warmly welcomed by Guangzhou citizens who considered the channel a good way to protect their privacy and security, the report said.

The bureau has received more than 5,000 mobile phone messages asking for police help since the service was opened, about 50 short messages per day.

Among all the messages, more than 80 percent were reports about junk mobile phone messages offering to sell fake certificates and unlawful goods or about financial frauds. Many received such illicit messages and transferred them directly to 020110.

About 5 to 6 percent of the messages were about traffic accidents and 4 to 5 percent about the confrontations between workers and employers or power cuts.

Some messages were sent by deaf and mute people, the report said.

The police computer system can receive the messages instantly, which ensures a prompt reaction, according to the report.

However, many of the messages were not effective because there wasn't enough information, a police officer said. "We have received a message from a citizen who wrote in the message that theft was taking place on his bus. But he included neither the exact location of the bus, nor the bus route, so we had to wait to take action," he said.

He reminded citizens to state clearly the location of the crime very clearly when using the 020110 message system.

He also suggested citizens dial 110, the traditional police calling system, to report an emergency. "The 110 system is still the most quick, convenient way to call for help because people can give clear information on the phone," he said.

The SMS service was helpful when people had difficulties in calling police under dangerous situations or they were afraid of being heard by criminal suspects, he said.

But some people used the emergency system only for fun, the officer said, adding that these false messages had added unnecessary workload for police officers and at the same time hampered the police work for people in real need of help.

The public welcomed the system warmly but some thought the system needed improvement. One citizen surnamed Tang said police could give a set of message samples for people to copy under different situations. When a crime happens, people will only need to change the time and place before sending the message.

Editor: Wing

By:Wu Tong Source:Szdaily web edition
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