Baiyun Airport plans renovation based on passengers' ideas
2012-October-23 Source:
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Guangzhou Baiyun International Airport announced on Oct 18 that it would invest RMB 40 million in upgrading the airport's facilities based on ideas collected from the public.

Earlier this year, Guangdong Airport Management Corporation has held a series of promotional events to collect ideas to improve the service of Guangzhou's Baiyun Airport, Jieyang's Chaoshan Airport, Zhanjiang Airport and Meixian Airport which are under its management. Baiyun Airport received 2,019 ideas during the events, and it has decided to realize 17 of them selected by a judging panel of experts and to take 320 others into consideration.

Based on the ideas, Baiyun Airport said they would introduce a smartphone app to help passengers obtain useful information. Passengers would be more easily able to find out things like how and where to check-in, where to claim baggage and the status of delayed and cancelled flights.

The airport also accepted the idea of setting up an area for settling the passengers affected by the irregular flights. The area will soon be opened and the affected passengers can take a rest and get to know further arrangements like accommodation, dining, and flight time.

According to the airport, it will have promotional events for collecting ideas every year to improve its service.





Editor: Jecey
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