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All China Southern Airlines’ tickets can be refunded and exchanged via official channels

Good news for China Southern Airlines passengers! Now you can get your tickets refunded or exchanged quickly and conveniently through official channels, even if you bought your ticket from an agency.

According to the airline, now almost all domestic passengers are entitled to this new privilege, as long as they can provide a valid air ticket with the ticket number starting with 784. Tickets for code-share flights are also included.

Passengers can submit their request to refund or exchange tickets via China Southern’s official APP, WeChat account or its H5 official website. The request will be processed completely online. If a refund request is submitted, the system will calculate the amount immediately and the money will be returned to the customer within 2 hours.

According to an official from China Southern, it is the first time for a Chinese airline to provide this service, and also it’s among the first worldwide. The company is simplifying the process of ticket refund and exchange, “passengers need only give their name, ID number and bank account, and everything will be processed quickly”.

Before this new service had been launched, passengers had to queue up at the counter in the airport for hours, and wait between 3-15 workdays for a refund to be processed.

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